Privacy Policy

We are committed to protecting and respecting your privacy and personal data.

This policy sets out the basis on which any personal data we collect from you, or that you provide to us, will be processed by us. Please read the following carefully to understand our views and practices regarding your personal data and how we will treat it. By visiting www.ovengleamcleaningco.co.uk and by using our services, you are accepting and consenting to the practices described in this policy.

For the purpose of the Data Protection Act 1998 (“the Act”), the data controller is Ovengleam Cleaning Company, 2 Park Place, Willesborough, Ashford, Kent, TN24 0JX.

Information we may collect from you

We may collect and process the following data about you:

Information you give us

You may give us information about you by corresponding with us by phone, e-mail or otherwise. The information you give us may include your name, address, e-mail address and phone number as well as oven equipment you own, accessibility for our staff and how you found us if you are a new customer. We hold NO financial or credit card information.

Information we receive from other sources

We may receive anonymous information about your usage of our website via third party applications such as Google Analytics to improve user experience.

Uses made of the information

We use information held about you in the following ways:

Information you give to us

We will use this information:

• to carry out our cleaning service arising from any contracts entered into between you and us and to provide you with important information such as delays or unforeseen circumstances that deem it not possible to fulfil our work contract;
• to provide you with reminders that your oven and or hob may be due for cleaning after the relevant amount of time since your last clean has passed;
• to provide essential communication of any policy updates we may undertake;
• to notify you about changes to our service;
• to help improve our overall service.

Information we receive from other sources

We will use this information:

• to administer statistical analysis of your interaction with our website;
• to improve our website to ensure that content is presented in the most effective manner for you and for your device;
• to measure or understand the effectiveness of advertising we serve to you, and to deliver relevant advertising to you;
• to make suggestions and recommendations to you and other users of our site about goods or services that may interest you or them.

Photography

We may occasionally take photographs of our work in your home for our own promotional purposes, but we shall only do this with your consent. Any photographs we take will be the property of Ovengleam Cleaning Company, but you may request that we remove them from our website or refrain from using them in our promotional material in future should you wish.

Disclosure of your information

We may share your personal information with any member of our team in order to carry out any work contracts entered into between you and us, and to provide you with important information such as delays or unforeseen circumstances that deem it not possible to fulfil this work.

We will never disclose any of your personal information to any third parties, but we may provide anonymous website usage to our developers in order to improve our site.

Where we store your personal data

The data that we collect from you may be stored securely in our password protected database held on a password protected PC in our office. A backup of this file is stored electronically in secure ‘cloud’ storage.

Unfortunately, the transmission of information via email and the internet can never be 100% secure. Although we will do our best to protect your personal data, we cannot guarantee the security of your data transmitted to us electronically; any such transmission is at your own risk. Once we have received your information, we will use strict procedures and security features to try to prevent unauthorised access.

Your rights

You have the right to ask us not to use your personal data for marketing purposes or for sending reminders, however we do require to hold personal details in case any circumstances arise in which we need to contact you regarding any work contract we undertake. You can exercise your right to prevent such processing by checking the appropriate box on the Privacy Policy Agreement form. You can also exercise that right at any time by contacting us at info@ovengleamcleaningco.co.uk.

If, after your second reminder is sent (usually after 12 months), we do not hear from you we will not send any further reminders, but your details will remain in our database.

Our site may contain links to and from the websites of our partners, advertisers and affiliates. If you follow a link to any of these websites, please note that these websites have their own privacy policies and that we do not accept any responsibility or liability for these policies. Please check these policies before you submit any personal data to these websites.

Access to information

The Act gives you the right to access information held about you. Your right of access can be exercised in accordance with the Act. Any such access request may be sent to info@ovengleamcleaningco.co.uk and we will respond as soon as is possible.

Changes to our privacy policy

Any changes we may make to our privacy policy in the future will be posted on this page and, where appropriate, notified to you by e-mail. Please check back frequently to see any updates or changes to our privacy policy.

Contact

Questions, comments and requests regarding this privacy policy are welcomed and should be addressed to info@ovengleamcleaningco.co.uk.